All cancellations must be intimated to our office on phone followed by a written confirmation via email. Telephonic cancellation will not be accepted as ‘cancelation request’. Full payment by credit or debit card is required to make a reservation for instant confirmation booking. If you wish to cancel a reservation made via the Website, the supplier's cancellation policy contained in the applicable product listing will apply to, and govern the terms of, your cancellation and any refunds. When canceling a booking, you will be notified via email or telephone of the total refund amount you will receive, if any. A 100% refund for cancellations made at least 24 hours in advance of the start date of the experience. Cancellations made within 24 hours of the start date of the experience will receive no refund.
Cancellations for the independent/individual tour services should be made with a notice of not less than 15 days (According to Situation). The cancellation in case of group booking should be made at least 30 days prior to the date of commencement of the trip. For Christmas, New Year, Diwali, Pushkar Fair and other important festivals the normal cancelation policy does not apply and payments for against bookings during such busy period are considered as non-refundable.
I) Amount will be refunded through Electronic Transfer or by the card (Debit/Credit).
II) Refund of amount will initiate after deducting the applicable cancellation charges and service charge and both will be settled within 30 days of the day of cancellation request approved by Butterfly Trip.
III) Booking which is under no Cancellation/ No Refund, guest/client travelling or person/entity booked will have to pay the service charge to Butterfly Trip
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